Denmark
All posters are sent from Denmark and delivered by Post Nord as parcel post. Free shipping applies only to orders to Denmark. Please allow 3-5 days for delivery. Posters are packed in protective tubes to secure that they will arrive in perfect condition. If the content is damaged upon arrival, please tell us immediately or 2 days after you receive it at the latest to shop@walnut.dk. Walnut does not cover the cost of shipping and handling for returns.
Rest of the world
All posters are sent from Denmark by Post Nord as parcel post. Please allow 5-20 days for delivery. Freight charges appear at checkout before you pay. If you place an order without Track & Trace Walnut declines all responsibility. If you order from a country outside the EU local taxes and duties may be added, for which Walnut cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs. These additional costs are solely your responsibility and cannot be used as cause of return. Posters are packed in protective tubes to secure that they will arrive in perfect condition. If the content is damaged upon arrival, please tell us immediately or 2 days after you receive it at the latest to shop@walnut.dk. Walnut does not cover the cost of shipping and handling for returns.
Payment
Payment
Following debit and credit cards are accepted — VISA, MasterCard, American Express, JBC, Discover Card and Diners Club via Stripe. No fees are charged any for credit card payments. Prices are stated in Danish Kroner and 25% VAT is included.
Security
All communication between our payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer). Only Stripe have access to your data. It is not possible neither for us nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase.
Orders & Returns
Return Policy
In accordance to the Danish we offer a 14 days refund (excluding shipping costs for the return) upon receipt of the package, if you change your mind. The items must be returned unused and in the same condition as they were upon receipt, in the same original packaging. Note that the right of withdrawal is annulled if you use or damage the product in a way that obviously reduces the sales value significantly.
Returns and exchanges happens at your own risk and expense, and is to be handled by you. If you wish to return an item please contact us at shop@walnut.dk before returning any items, and we will provide you with directions for return. Remember to state your order number and relevant contact information in the e-mail. Please note that the cost of returning the item is to be paid by you.
If a returned item is shipped from a country outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. Walnut is not responsible for any customs charges regarding the returned parcel. Any charges incurred are the responsibility of the customer.
Returns must have a Tracking Number
A copy of the invoice must be enclosed together with the parcel. The items must be send as a parcel with a Track & Trace number as this guarantees that the items will arrive at their destination. It is not an option to return your order as a parcel without a tracking number.
Please remember to keep your tracking number as a documentation that the items have been sent. We may retain the refund until we have received the returned items or until we have received documentation that the items have been returned, whatever comes first.
Refund
When we have received the items and approved the return we will transfer the full purchase amount to your account within 10 business days. If you return all items in your order we will refund the original shipping costs, if you however only return part of your order we will only refund the items cost.
Risk of Goods
The risk of goods ordered on walnut.dk passes to the buyer when the right of cancellation expires 14 days after receipt of the goods. If the product is damaged or impaired once the buyer has received it, he retains his right of cancellation if the damage or impairment is not due to negligence or lack of care on his part. Remember to save the original product packaging as in the case of a complaint or damage the product must be returned in its original packaging.
General Information
Colours
We cannot guarantee that colours in the website are fully equivalent to the items’ actual colours. This depends partly on the colour settings of your computer and monitor.
Copyright
All content of this website are protected by intellectual property rights and is owned by Walnut. No images, photos, graphics or designs may be reproduced or used commercially without permission from Walnut.
COMPANY
WALNUT I/S
VAT no. DK29860912
shop@walnut.dk
Privacy
When you shop at walnut.dk following information from you is needed as a minimum:
Name, address, telephone number and e-mail address.
Walnut only records this information to deliver the items you order. Your personal data is stored by Walnut. Please note: Walnut does not store personal payment information such as card numbers etc., and none of the information we receive from you will be shared with any third parties.
Walnut is required to protect your privacy and your security as a user of walnut.dk. The data is treated in careful accordance with all current privacy regulations.
No data that identifies the individual shopper is passed on to any third parties. The only statistical data that is collected and shared with any third parties concerns customer traffic and commercial information.